HubDo Reseller Commission Policy

This document outlines HubDo's standard commission structure for resellers and referral partners. This policy applies when no formal partnership agreement is in place.

Note: Companies generating significant recurring business may be eligible for a formal Partnership Agreement with enhanced terms and committed volumes. Contact us to discuss partnership opportunities.

How It Works

HubDo values relationships with agencies, consultants, and implementation partners who refer clients or collaborate on projects. When you introduce a client to HubDo solutions or work alongside us on implementations, you can earn commissions on both software licenses and professional services.

1. Software License Reseller Commissions

Eligibility

You earn recurring commissions when you:

• Introduce a client to software available through HubDo (e.g., PandaDoc, DoPricer)
• The client subscribes through HubDo's arrangement
• The client relationship is registered to you in our tracking system

Commission Structure

Commissions are not a fixed percentage. Instead, they are calculated based on:

Where:

• Client Payment Amount = What the client actually pays
• Wholesale Price = The price payable by you (the reseller) if purchasing directly from HubDo, as shown in the separate Pricing Schedule
• 2% Processing Fee = Applied to cover commission handling costs

Pricing Schedule

A separate Pricing Schedule document lists:

• LIST prices (standard retail prices)
• Wholesale prices (HubDo's cost)
• Calculated commission amounts at LIST price (for reference)
• Which services are eligible for commission (not all services qualify)

The Pricing Schedule is provided separately and updated as needed.

Payment Cycles

Commissions are paid in accordance with the customer's payment cycle:

• Monthly subscriptions = Commission paid monthly
• Quarterly subscriptions = Commission paid quarterly
• Annual subscriptions = Commission paid annually

Commission Tracking

Commissions are tracked in HubDo's internal systems. Currently this is managed through HubDo Marketplace, but the tracking system is subject to change. You may not always have direct system access, but you will always receive detailed statements.

When Commissions Stop

Commissions cease when:

• The client cancels their subscription
• The client's account becomes delinquent
• The client advises they are no longer working with you, by any of these methods:
  • Client unlinks from your account in HubDo Marketplace
  • Client advises HubDo via conversation, email, or other means

If active commissions are affected by a client unlinking, HubDo will notify you of this change.

2. Professional Services Reseller Commissions

Eligibility

When HubDo provides implementation, configuration, or ongoing support services directly to a client you've introduced, and bills the client directly for this work, you may earn commissions on those services.

Commission Structure

Professional services commissions are calculated using the same formula:

Specific rates and commissions payable are listed in the separate Pricing Schedule.

What Services Qualify

Not all services are eligible for commission. Refer to the Pricing Schedule for:

• Which service types are commissionable
• Applicable rates and commission amounts
• Any exclusions or special terms

3. How We Report and Pay Commissions

Step 1: Commission Calculation

Commission is calculated at the time of customer billing, which normally occurs on the 1st of each month (but may vary based on the customer's payment cycle).

Step 2: Credit Note Issued

HubDo reports your commission by issuing a credit note in your favour. This credit note shows:

• Commission amount earned
• Client reference
• Calculation details

Step 3: VAT Invoice (If Required)

• UK-based resellers registered for VAT must issue a VAT invoice to HubDo to replace the credit note
• Non-UK resellers are welcome to generate a non-VAT invoice to replace the credit note if desired for your accounting purposes
• If you don't issue an invoice, the credit note serves as your documentation

Step 4: Credit Application

Your commission credit is applied to offset any outstanding invoices you may have with HubDo, such as:

• Cost of PandaDoc seats used in-house by your company
• Any other services you've purchased from HubDo

Step 5: Activity Statement

HubDo provides you with an activity statement showing:

• Commission credit notes issued to you
• Invoices paid via commission credits
• Net amount outstanding that is:
  • Payable to you (if you have a credit balance), OR
  • Payable to HubDo (if you have a debit balance)

Step 6: Payment

If you have a net credit balance, HubDo remits payment to you.

4. Monthly Statements

By the 5th business day of each month (or following the customer's billing cycle), you'll receive a statement showing:

• Software license commissions earned
• Professional services commissions earned
• Total commission as reported on the detailed credit note
• Credit applied to any invoices owed by you
• Net amount payable to you (if in credit) or to HubDo (if debit balance)

5. Payment Terms

Payment Timeline

Payments are made within 10 business days of the statement date.

Payment Method

Payments are made via bank transfer to your nominated account. We'll need:

• Company name
• Bank account details
• Preferred payment currency
• Accounting contact email

Currency and Fees

Credit is paid via bank transfer in USD or in a currency nominated by you.

Payment is made net of fees in your requested currency. The following fees are deducted:

• 2% handling fee (already factored into commission calculation)
• Financial transfer fees (if any) deducted by our payment provider

Exchange Rates: Exchange rates are reported in the bank transfer details and can be detailed on a Wise transaction statement if required.

6. Statements and Reporting

Regular Statements

HubDo always provides a statement at the time of commission payment.

Additional Statements

Statements for other periods are available upon request at any time.

Statement Access

Currently, some resellers may have access to view information through HubDo Marketplace, but system access is not guaranteed. Regardless of system access, you will always receive detailed statements showing all commission activity.

7. Client Attribution

Who Gets Credit?

The reseller who first introduces HubDo to a client gets attributed for that relationship. Attribution is determined by:

• First documented introduction
• Client confirmation during onboarding
• Registration date in our tracking system

Shared Introductions

If there's any question about who introduced a client, we'll:

• Contact all parties involved
• Make a fair determination based on documentation
• Resolve within 10 business days

8. Terms and Conditions

Duration

This policy applies on an ongoing basis to all referrals and clients you introduce.

Policy Updates

• We may update this policy with 30 days notice
• Existing client commissions are calculated based on the latest version of the Pricing Schedule
• There is no protection period for commission rate changes

Termination

Either party may discontinue this arrangement at any time by providing 30 days written notice:

• Commissions accrued through the notice period will be paid
• Commissions do not continue beyond the notice period

Tax Considerations

• You're responsible for your own tax obligations
• Commissions are typically treated as business-to-business income
• We don't withhold taxes unless required by law in your jurisdiction
• Documentation is provided for your accounting purposes

Professional Conduct

We expect all reseller partners to:

• Represent HubDo solutions accurately and professionally
• Maintain appropriate expertise in our offerings
• Comply with all applicable laws and regulations
• Promptly communicate any client issues

9. Upgrade to Partnership Agreement

When Does It Make Sense?

If you're regularly referring clients and generating consistent monthly commissions, a formal Partnership Agreement may offer:

• Higher commission rates
• Longer commission protection periods
• Marketing and sales support
• Priority technical support
• Co-marketing opportunities
• Committed business terms

Minimum Thresholds

We typically offer Partnership Agreements when:

• Monthly recurring commissions exceed US$500, OR
• Quarterly professional services commissions exceed US$2,000, OR
• You commit to minimum referral volumes

How to Qualify

Contact us to discuss partnership opportunities if you anticipate consistent referral volume.

10. Getting Started

Step 1: Register

Contact us at support@hubdo.com with:

• Your company name and contact details
• Types of clients you work with
• Software solutions you're interested in referring
• Your bank details for payment

Step 2: Access

We'll set up your reseller account in our tracking system and provide you with any necessary access credentials.

Step 3: Refer

When you have a client opportunity:

• Introduce us via email or schedule a three-way call
• We'll register the client to your account
• You'll receive statements showing your commissions

Step 4: Get Paid

Commissions are automatically calculated and reported monthly via credit notes and statements.

Nothing is required from you unless you are issuing an invoice to HubDo for your reported commission amount. This is only required from UK companies issuing tax invoices with UK VAT.

Questions?

Important Notes

• This is a policy document, not a binding contract
• HubDo reserves the right to modify this policy with 30 days notice
• Individual circumstances may vary - contact us for clarification
• Formal Partnership Agreements supersede this policy
• All commission payments are subject to client accounts being in good standing
• Not all services are eligible for commission - see Pricing Schedule
• Commissions are calculated based on actual client payments, not LIST prices