FAQ
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      1. Help Knowledgebase
      2. DoCurrencies Plugin for HubSpot
      3. FAQ

      I've subscribed to DoCurrencies but it won't update?

      I can't turn the Master Switch ON - what should I do?

      You've subscribed to DoCurrencies on the HubDo Marketplace for daily currency updates in your HubSpot portal. In the final steps of the subscription process you added the HubSpot portal ID# to the account you'll be using DoCurrencies. 

      Note: The subscription ID# entered, MUST match the portal you chose to use DoCurrencies.

      Before contacting support@hubdo.com

      CHECK

      Q.1. Can you turn ON DoCurrencies?

      Q.2. Did you add the correct HubSpot portal ID# to your subscription?

      The subscription ID# entered, MUST match the portal you chose to use DoCurrencies.

      If the ID# you added to your Subscription does not match DoCurrencies, you won't be able to turn the Master switch ON to use DoCurrencies.

      ACTIONS

      Check with support@hubdo.com to confirm the details of your subscription. If the portal ID# does not match:

      > Go to the HubDo Marketplace to order DoCurrencies a second time, for the correct portal. Then you can uninstall, reinstall it and activate it.

      Managing Multiple HubSpot Portals 

      If you have admin access to a number of HubSpot portals and wish to connect DoCurrencies or any DoApp to each, we recommend you re-name the Apps.

      UPDATE: HubSpot's Monthly Currency Updates

      If you’ve enabled HubSpot’s automatic monthly currency update, this will override the DoCurrencies daily update process. When HubSpot's native update is turned on, it takes full control of the exchange rates for supported currencies—preventing DoCurrencies from making any further updates to those rates.

      To continue using daily exchange rate updates provided by DoCurrencies, you’ll need to DISABLE HubSpot’s automatic currency update feature.

      Important Note:

      • You can still manually add or update exchange rates for unsupported currencies even when HubSpot’s auto-update is enabled.

      • However, supported currencies will only update on HubSpot's monthly schedule unless DoCurrencies regains control.

       

      Use our Help docs to manage any other issues >

      Help Docs:

      Uninstall or Reinstall without affecting data: How to uninstall, reinstall DoCurrencies

      Rename Apps step: Renaming Apps in the HubDo Marketplace.