What Are the Limitations of DoPricer CPQ?
DoPricer is purpose-built for one job: automatically applying the correct price and discount to every new line item created in HubSpot.
It does that job well, but it's not a full CPQ suite. This article sets out clearly what DoPricer does not do, so you can assess whether it fits your requirements.
DoPricer only works with Deals and Quotes
DoPricer processes line items on HubSpot Deals and Quotes. It does not apply pricing to line items on Orders, Invoices, Subscriptions, or Custom Objects.
If your business generates line items primarily through HubSpot Orders or Invoices rather than Deals or Quotes, DoPricer will not apply pricing to those. Those line items are still counted toward your monthly subscription usage, because DoPricer receives and processes the webhook regardless — it's only the pricing action that is skipped.
One price list per Company at a time
Each Company in HubSpot can have one active price list assigned at a time. If a customer buys in multiple currencies and needs a different price list for each, the solution is to create separate Company records in HubSpot — one per buying entity or currency.
This is by design. Allowing multiple price lists on the same Company simultaneously would create an unresolvable conflict: DoPricer would have no reliable way to determine which one to apply to a given deal.
See How does DoPricer CPQ handle different currencies? for guidance on multi-currency set up.
No bulk changes to discounts or prices
DoPricer does not have a built-in interface for updating discounts or prices across multiple Company records or products at once.
For discount changes across multiple Companies, a HubSpot workflow can be used to update the relevant properties in bulk. For price list changes across multiple products, the HubSpot product library import/export function can be used. Both approaches require some setup — contact support@hubdo.com for guidance.
Pricing data is visible to all HubSpot users
HubSpot does not support field-level permissions on Product, Line Item, or Quote properties — even on Enterprise tier. This means pricing data stored in DoPricer properties (including custom price lists and discount values) is visible to anyone with access to those records in your HubSpot portal.
If restricting access to pricing data is a requirement, this is a HubSpot platform limitation that affects all CPQ apps operating within HubSpot, not just DoPricer.
No tiered or volume-based pricing
DoPricer applies a flat discount or a fixed custom price per product. It does not support tiered pricing (where the discount or price changes based on the quantity ordered) or volume-based pricing (where the unit price drops once a quantity threshold is reached).
If tiered or volume pricing is a core requirement, DoPricer is not currently the right fit.
Prices are only applied to new line items
DoPricer applies pricing at the moment a line item is created. It does not retroactively update existing line items when pricing rules are changed.
If you update a Company's discount or a product's custom price, those changes will only take effect on line items created after the update. Existing line items on open deals or quotes will retain the price that was applied when they were created.
A browser refresh is required to see applied prices
Because DoPricer processes line items in the background via webhooks, the HubSpot UI does not automatically display the updated prices. Sales reps need to press browser refresh after adding products to a Deal or Quote to see DoPricer's applied prices on screen.
This is a straightforward habit to form in the Deal workflow. The Quote Builder workflow requires a little more care — see How does DoPricer pricing work? for the recommended best practice.
No native quote document generation
DoPricer manages pricing within HubSpot. It does not generate quote documents, PDFs, or proposals. For quote document output, HubSpot's native Quote Builder can be used, or a third-party document tool such as PandaDoc can be connected.
See Does DoPricer work with PandaDoc? for more information.
Related articles
- What is DoPricer CPQ?
- How does DoPricer pricing work?
- How does DoPricer CPQ handle different currencies?
- Does DoPricer work with PandaDoc?
- How does DoPricer CPQ compare to other HubSpot CPQ solutions?
For more help please email support@hubdo.com